If you need to modify or cancel your order, please contact us as soon as possible.
Our team processes orders quickly to ensure fast dispatch, so changes may only
be possible before the order is shipped. We’ll do our best to assist you
wherever possible.

Yes, we provide customized prescription lenses for both sunglasses and optical frames. You can share your prescription during or after checkout, and we will ensure precise lens fitting with high-quality materials for clear and comfortable vision.

Of course. If you’re unsure about your prescription details, our team is here to
help. Simply share your prescription with us, and we’ll explain it and recommend the most suitable lens options based on your vision requirements.

Yes, we offer elegant gift packaging for special occasions. If you’d like your order to be gift-ready, you can request this while placing the order or by contacting our support team.

Yes, all product prices listed on our website include applicable taxes. Any additional charges, such as shipping (if applicable), will be clearly displayed
during checkout—ensuring complete transparency.

Each product page includes detailed sizing information to help you choose the right
fit. If you’re still unsure, our experts can guide you based on your face shape and preferences to help you find the perfect pair.

We offer multiple secure payment methods including credit/debit cards, UPI, net banking, and digital wallets. All transactions are protected to ensure a safe and smooth checkout experience.

In certain locations, you may have the option to collect your order from a store. Please reach out to our team to check availability and arrange a convenient pickup.

If an item is currently unavailable, you can contact us to check for upcoming restocks or explore similar styles from our collection. We regularly update our inventory with new and trending designs.

Yes, you can place your order with the help of our support team. We’ll assist you with product selection, customization, and payment to make the process simple and secure.

Some brands provide warranty support through digital records or invoices instead of physical cards. Your purchase invoice serves as valid proof for warranty claims. For any assistance, our team is always available.

We aim to provide a seamless shopping experience, and all orders qualify for free shipping across India. In cases where shipping charges apply, they will be clearly displayed at checkout with no hidden costs. Our pricing is fully transparent to ensure customer trust and convenience.

Orders are usually processed and dispatched within 1–2 business days after confirmation. However, orders that include custom lenses or special requirements may take additional time to ensure precision and quality before shipping.

Once your order has been shipped, delivery typically takes 3–5 business days, depending on your location. Metro cities may receive orders faster, while remote areas may require slightly longer transit time. We work with reliable logistics partners to ensure timely delivery.

If you are unavailable at the time of delivery, the courier partner will usually attempt re-delivery or contact you for rescheduling. You can also get in touch with the courier service or our support team to arrange a convenient delivery time.

We ensure that all products are securely packed and shipped through trusted delivery partners. Once the order is handed over to the courier, delivery timelines depend on their operations. However, we remain available to assist you with tracking, updates, and any delivery-related concerns to ensure a smooth experience.

Our team remains available to assist you throughout the delivery process. Whether you need tracking updates, delivery assistance, or support with any shipping-related concerns, we are here to help ensure a hassle-free experience.

You can request a return or exchange for your eyewear products within 7 days of delivery. Items must be unused, in original condition, and returned with original packaging, tags, and invoice. Customized
products, prescription lenses, or clearance sale items may not be eligible for returns. Our return policy for eyeglasses and sunglasses in India ensures a smooth and hassle-free experience.

To start a return, simply visit your account and go to the orders section, or contact our support team with your order ID and product details. Once your request is approved, we will guide you through the
return shipping process. Our easy return process for optical frames and sunglasses online is designed for convenience.

Yes, gift items can be returned if they meet our return eligibility conditions. You may receive a store credit or exchange instead of a refund to the original payment method. This makes our gift return policy for eyewear products simple and customer-friendly.

If you receive a damaged or defective eyeglass or sunglass, please contact us within 24–48 hours of delivery. Share clear images of the product and packaging for quick verification. We will arrange a replacement or full refund as per our damaged product return policy in India.

In case you receive the wrong eyewear product, notify us within 48 hours with your order details and product images. We will arrange a free return pickup and replacement at no extra cost. Our incorrect product return process ensures you get the right item quickly.

Returns requested after 7 days of delivery may not be accepted. However, in special cases such as manufacturing defects or
warranty claims, we may assist you based on product eligibility. Please contact our support team for guidance on late return or warranty support for eyewear products.

All our designer eyewear, optical frames, and sunglasses come with a brand warranty that typically covers manufacturing defects, frame issues, and
material faults. The warranty does not cover accidental damage, scratches on lenses, or improper handling. Warranty duration may vary by brand, making our eyewear warranty policy in India reliable and transparent for customers shopping online.

If your eyeglasses or sunglasses do not fit comfortably, you can request an exchange within the return period or visit a nearby optical store for minor adjustments. Proper fit is essential for comfort, and we aim to provide the best fitting eyewear solutions online in India. Always check frame size details before purchase for the perfect fit.

Eyewear frames can loosen over time due to regular use. You can easily fix this by visiting a local optician for frame tightening and alignment adjustments. For premium products, we may also guide you on after-sales servicing for optical frames and sunglasses to maintain durability and comfort.